Soy Wax is non-toxic, burns clean with almost no soot, and allows for maximum fragrance throw.

Occasionally, white marks may appear on soy candles due to the nature of the soy wax. The tiny, white looking crystals on the tops and sides of jars are called frosting. This is a natural characteristic of soy wax and should not be treated as a flaw. It does not affect the quality or burn of the candle.

Since soybean wax has a lower melting point than paraffin wax, it can release excess fragrance oils, which it cannot hold (usually due to extreme temperature changes due to shipping – i.e. going from hot trucks to an air-conditioned environment or going from cold trucks in the winter to heated stores). You can leave it or wipe it out with a tissue or paper towel. Sweat from soy candles does not affect the burn quality and the sweat drops will not show up again after your first burn.

For optimum performance of soy candles, please store in a cool area out of in-direct and direct sunlight. Therefore, scented soy candle jars are more likely to sweat when warmed during shipping. This is just the fragrance oils coming to the surface. Some soy candle manufacturers recommended that you blot the top with a Kleenex or paper towel to prevent spillage.

No, your soy candle does not dry out. The frosting is a natural characteristic of soy. It is not a flaw. It is strictly unique to pure soy candles. Oftentimes it is called the “bloom”. Actually, many customers are concerned if there is no frosting on their soy candles. It is a way that a customer can tell if their candle is really made with pure, all-natural soy wax. It’s part of the soy experience!

Frosting does not affect the scent throw or the burning properties of the candle. You can safely burn a candle with a bloom without worry. To minimize frosting, try to keep your candle out of direct sunlight and fluorescent lighting. Even changes in the weather can cause additional frosting. It is almost impossible to stop the soy wax from blooming.

No, we do not. Some essential oils are dangerous to pets when inhaled in their pure form. Oxidation of essential oils makes them toxic. We use fragrance oils that are phthalate-free. Fragrance oils are safe to inhale once they are diluted in candles and perfumes.

No, we will not. All Ginger Scents Candles products will remain dye-free.

We do not accept returns. We take great pride in producing the highest quality soy candle product available. Slight variations from candle to candle are considered a part of the unique handcrafted process and are to be expected. If for any reason you are dissatisfied with your order, please contact us within 5 days of receipt of merchandise to resolve. All sales are final.